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COVID-19: Mortgage Loan Assistance

We understand the financial impact that COVID-19 has had on our communities and are here to help. If you need assistance with your mortgage, please reach out to us and we will help determine the best solution for you.

For mortgage loans serviced by DMI (your loan number will begin with “14”)

  • Click here to register online to apply for assistance. This is an easy and fast way to get your request processed.
  • Click here to submit your request for payment assistance by email.
  • To have someone contact you via email, click here.
  • Call the Loss Mitigation Hotline at 866-397-5370. Please note: Due to unusually high call volume, you may experience a greater hold time than usual. If possible, please use the other options listed above to submit your request for assistance. We sincerely apologize for any inconvenience this may cause.

For mortgage loans serviced by Origin Bank (all other loan numbers)

  • Call or email your loan officer to discuss the payment assistance options available to you.
  • Or, call 888-292-4037 or click here and someone will reach out to you.

For all other inquiries, please contact our Customer Support Center at 888-292-4037.

Call us toll free at 1-888-292-4037
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