We’re available 24 hours a day, 7 days a week. To report a lost or stolen ATM or debit card, follow the instructions below:
During normal business hours:
If you believe there have been unauthorized transactions on your account, contact the Card Services Department during normal business hours by calling 318-232-7326.
After 5:00 PM, on holidays, and on the weekends:
If you believe there have been unauthorized transactions on your account, contact the Lost/Stolen Card Department after hours, on holidays and on the weekends by calling 800-236-2442 or 888-292-4037.
To report a lost or stolen gift card* or payroll card:
Contact the Lost/Stolen Department by calling 1-866-297-3613. They are open 24 hours a day, seven days a week.
To turn your debit card on and off with our Card Control and Alerts feature:
Our Card Control and Alerts feature within the Origin Bank mobile app gives you the ability to turn your debit card on and off. Simply log into the app, tap "More" and select Card Controls to close your card. Then you can contact us at a more convenient time to request a new card.
*Gift cards are not FDIC insured.