You receive a suspicious call or text.

DO NOT provide any personal information.

Note that Origin will never ask you for your online banking user ID, password, multi-factor authentication code, or other sensitive information over the phone.

Even if you think you recognize the number or caller ID, do not respond. Don't press the call back button - manually type in a number you know and can trust.

Origin will never ask you to click a link to verify your information or to review suspicious transactions. If you have already clicked on a link you received in a suspicious text, your device could be compromised. We recommend you have your device scanned for malware by a professional.

If you DID share personal information, call your banker, a local banking center or Origin Bank Customer Support at 888-292-4037 right away. 

You receive a suspicious email

NEVER click on links or attachments included in emails from unknown contacts. Always carefully review the sender’s email address as fraudsters will often mimic email addresses that are similar to those of trusted contacts or well-known companies.  

Also be wary of emails from trusted contacts that seem unexpected or out of character for them to send. Keep an eye out for typos or other errors in the message. If something feels off, it probably is! Do not reply and verify through another communication method that the sender’s email account has not been compromised.

DO NOT provide any personal information through email. Unencrypted emails are not a secure form of communication.

Remember that Origin will never ask you for your online banking user ID, password, multi-factor authentication code, or other sensitive information via email.

Exit out of the email and contact your banker if you have any further concerns.

You notice a suspicious transaction.

IMMEDIATELY contact Origin Bank Customer Support at 888-292-4037 or reach out to your banker directly to report the transaction. They will help you determine the appropriate next steps based on the situation. 

Until you are able to contact us, you can utilize card controls through our app to temporarily freeze your debit card. This can be especially helpful if you notice a suspicious transaction after business hours or on a weekend.

Sign up for debit alerts to receive text or e-mail notifications about out-of-state transactions, card status changes, or transfers.

Your card is lost or stolen.

IMMEDIATELY contact Origin Bank at 888-292-4037 to report your card as lost or stolen.

Until you are able to contact us, you can utilize card controls through our app to temporarily freeze your debit card. This can be especially helpful if you lose your card after business hours or on a weekend.

Click here for more instructions and contact options.

Your email account has been compromised.

We recommend seeking professional services to evaluate the security of your device and email account.

Immediately notify your banker in case any fraudulent emails have been sent authorizing transactions or requesting updates to your account information.

Your identity has been compromised.

If you receive credit cards you didn’t sign up for, bills from unknown companies, or rejection letters from loans you didn’t apply for, you may be a victim of identity theft.

Report the identity theft:

• IMMEDIATELY contact Origin Bank at 888-292-4037 to report the identity theft.
• Visit IdentityTheft.gov and file an identity theft affidavit with the Federal Trade Commission (FTC) to create an official record of the fraud and get a recovery plan.
  • The FTC can use your affidavit to investigate fraudulent activities, and you can use the affidavit to report information to many companies to dispute fraudulent accounts or charges.
• Contact the three major credit bureaus to place a fraud alert or freeze on your credit reports:
  • Equifax - (800) 685-1111
  • Experian - (888) 397-3742
  • Trans Union - (800) 888-4213
• File a report with local police or the police where the identity theft took place. Remember to make a note of the report number or obtain a copy of the report.
• File a complaint with the Internet Crime Complaint Center (IC3). The IC3 is a division of the FBI and is the central hub for reporting cyber-enabled crime.

Update your contact information:

• Notify all financial institutions (banks, credit unions, credit card companies and loan companies) about the theft and update your contact information.
• Notify insurance providers, government agencies and utility providers about the theft and update your contact information.
• Contact the Department of Motor Vehicles (DMV) and Social Security Administration to alert them of the identity theft.
• Enable multi factor authentication (MFA) to add an additional layer of security.

Change usernames. passwords and security questions:

• Change all online banking usernames and passwords.
• Change the passwords for all other online accounts (including email, social media, retail sites, etc.)

Regularly monitor your credit reports and bank accounts.

• Credit monitoring services can help you monitor accounts for signs of fraud, identity theft, unauthorized account activity, and changes to credit reports.
• Contact the IRS at (800) 829-1040 to request an Identity Protection PIN to prevent scammers from filing returns or receiving your federal tax refund.
• While credit monitoring is a valuable tool, it does not prevent fraud - it simply alerts you to suspicious activity. If you receive an alert, it’s crucial to take immediate action, such as reviewing your credit reports, disputing unauthorized entries, and potentially freezing your credit to prevent further damage.

Take precautions to prevent future identity theft.

• Review tips and suggestions in our Security Center here.