Fraud Prevention

The safety and security of our customers’ financial information is a priority for us. We take every step we can to protect account information and educate our customers to help them avoid theft and fraud. Learn more about how to keep your information safe.

Customer Communication

Origin Bank will never email or text you requesting your online banking password or PIN number. We may on occasion call to verify other information regarding your online activity should we see something of concern in your login patterns. If you plan to travel and use your Origin Bank Debit Card, it is very helpful to call us in advance to avoid your account being temporarily disabled for security purposes.

Some Tips to Stay Safe

  • Don’t click links in unsolicited and suspicious emails
  • Ensure that your personal computer has anti-virus software
  • Create strong, unique passwords with numbers and symbols
  • Use multifactor authentication and out of band authentication when available
  • Monitor account activity frequently
  • Sign up for eStatements to avoid physical mail theft 

Debit Alerts

Sign up for Origin Bank debit alerts to receive text or e-mail notifications of account activity. You can customize your notification settings to receive certain types of alerts, such as out-of-state transactions, card status changes, or funds transferred. Debit alerts are a free service for any Origin Bank customer with a checking account.

Sign Up for Debit Alerts

Online Fraud Prevention and Cybersecurity

The safety and security of our customers’ financial information is a priority for us. Consumers are now relying on computers and the internet for everything from shopping and communicating to banking and bill paying more than ever. While the benefits of faster and more convenient "cyber" services are clear, the strategies for preventing online fraud and theft may not be as well-known by many bank customers. 

The FDIC recently published a special edition of the agency's quarterly consumer newsletter featuring tips for preventing online fraud and theft "A Bank Customer's Guide to Cybersecurity." We recommend that each of our customers take some time to read about the different ways to keep your information safe and secure. We've listed some recommended tips below on how you can protect your "cyber home" and how to be safer when using a smartphone or tablet. To read the full special edition newsletter on cybersecurity, click here to go to the FDIC Consumer News website.


Simple steps to secure your computers and mobile devices for Internet banking and shopping

  • Take extra precautions for logging into bank and other financial accounts
  • Take precautions if you provide financial account information to third parties online
  • Periodically check your bank accounts for signs of fraud
  • Keep your software up to date
  • Install anti-virus software that prevents, detects and removes malicious programs
  • Use a firewall program to prevent unauthorized access to your PC
  • Only use security products from reputable companies
  • Take advantage of Internet safety features
  • Be careful when and how you connect to the Internet

Safety Tips for Mobile Smartphones and Tablets

  • Avoid apps that may contain malware
  • Keep your device's operating system and apps updated
  • Consider using mobile security software and apps to protect your device
  • Use a password or other security feature to restrict access in case your device is lost or stolen
  • Back up data on your smartphone or tablet
  • Have the ability to remotely remove data from your device if it is lost or stolen